Phase Four - Step 14

The steps in the Monitoring & Management Phase involve posting implementation support and monitoring of processes, injury claims, and lost time data.

STEP 14: MONITORING THE PROGRAM

After implementation, the company should be able to demonstrate results through:

• Declining injury rates
• A shift in the Return to Work Ratio showing that most injured employees return to work sooner
• A significant decline in the Cost Per Employee (discussed in Performance Goals Module)

Procedures to be implemented should include:

• Correct completion of forms and claim tracking documents after injuries

• Communication between all players throughout the claim process

• Cooperation between your company and your claims administrator

• Use of standardized documents/templates to communicate with injured employees, treating physicians, internal managers, and your corporate office

• Continuous review, analysis, and refinement of processes

• 100% attendance at claim review meetings with your claims administrator

• Review of loss data

• Revisions to resource guides, brochures and forms, as needed

• Continual improvement of relationship with local medical providers